We understand that having a credit application declined can be disappointing. However, a declined application doesn't necessarily mean you won't qualify for credit in the future.
Credit decisions are based on several factors, including your affordability assessment, Fido Score, and the information available to us at the time of your application.
What Should I Do Next?
Check the Feedback in the Fido App
After your application is reviewed, you'll receive feedback in the Fido App explaining the outcome of your request.
This information can help you understand why your application was not approved and what steps you may need to take before applying again.
Improve Your Fido Score
- Your Fido Score plays an important role in determining your eligibility for credit.
- One of the best ways to improve your Fido Score is to:
- Upload clear and complete bank statements covering the last three months
- Ensure the information provided during your application is accurate and up to date
- Repay any Fido credit on time and in full
As your Fido Score improves, you may become eligible for larger loan amounts and better borrowing options.
Build a Positive Repayment History
Customers who consistently repay their credit on or before the due date may progress through higher Fido Score levels over time. A strong repayment record demonstrates responsible borrowing behaviour and can improve your future eligibility for credit.
Important to Know
Not all declined applications are caused by a low Fido Score. Other factors, such as affordability assessment results or verification requirements, may also affect the outcome of your application.
For this reason, it's important to review the feedback provided in the Fido App for details specific to your application.
Need More Help?
You're welcome to apply again when your circumstances improve or when you've completed the recommended steps in the app.
If you've reviewed your feedback and still need assistance, please contact the Fido Support Team through Live Chat in the Fido app.