Taking a clear selfie is an important part of verifying your identity on the Fido App. A good selfie helps us confirm your account faster and reduces delays during the verification process.
Common Reasons Selfie Verification May Fail
Your selfie may not be accepted if:
- The photo is taken outdoors or with bright light behind you
- Your full face is not visible inside the circle on the screen
- You are not looking directly into the camera
- There are other people visible in the background
- You are wearing glasses, hats, masks, or anything covering your face
Tips for Taking a Clear Selfie
Before taking your selfie, please follow these guidelines:
- Find a well-lit indoor area where your face can be seen clearly
- Avoid standing in front of bright lights or windows
- Hold your phone at eye level
- Look directly into the camera
- Keep your entire face inside the circle displayed on the screen
- Ensure no one else appears in the background
- Remove anything covering your face, including hats, masks, or glasses
Following the steps above should fix most issues. For more on how to verify your Fido account, check this article on Account Verification Requirements
