Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options:
1. Live Chat via the Fido App
Connect with a customer support agent directly through the live chat feature on the Fido app.
2. Social Media
You can reach us on the following social media platforms:
- TikTok
Please note that all our official social media pages are verified with a 'blue tick'. We are not on Telegram, so be cautious of impersonators.
3. Email
Send your inquiries or concerns to info.za@fidocredit.com for prompt assistance.
4. Submit a ticket through the Fido App
You can submit your concerns or feedback by raising a ticket in the ‘Help Center’ section of the Fido App under your profile page.
5. Phone
Call us at +2(713) 880-2219 to speak with a customer care representative.
6. Office Location
If you need in-person assistance, you can visit our office at:
Fido Credit SA (Pty) Ltd
Sandton City, Nelson Mandela Square
Johannesburg, Gauteng
South Africa
Our team is available during business hours and will be happy to assist with any questions or support requests you may have. You can also contact us through Live Chat on the Fido App for assistance. We're committed to providing a simple, reliable, and customer-focused experience whenever you need help.