Verifying your account is an important step that helps us confirm your identity, assess affordability, and ensure compliance with South African lending regulations. The process is quick and completed directly in the Fido App.
Step 1: Download the Fido App and Register
To get started:
- Download the Fido App from the Google Play Store or Apple App Store.
- Register using your South African mobile number.
- Enter the One-Time Password (OTP) sent to your phone to verify your number.
Once your number is verified, you can proceed with account verification.
Step 2: Complete Identity Verification
To verify your identity, you will be asked to:
- Upload your South African ID document
- Take a live selfie for identity verification
- Enter your residential address
- Grant the required app permissions, including camera, location, contacts, and SMS access
As part of the verification process, Fido securely performs several checks, including:
- Verification of your ID details
- Matching your selfie against your ID photo
- Confirmation that you are at least 18 years old
- Mobile number validation
- Credit bureau checks
Step 3: Complete the Customer Survey
After your identity has been verified, you will be asked to complete a short survey.
This includes information such as:
- Employment status
- Income range
- Other relevant financial details
The information provided helps us assess your eligibility and affordability.
Step 4: Affordability Assessment
In line with South African lending regulations, Fido conducts an affordability assessment before any credit can be approved.
To complete this step:
- Connect your bank account securely through TruID
- Submit your recent bank statements (3 months) for review
Our system then evaluates factors such as:
- Verified income
- Income source
- Existing financial obligations
- Overall affordability
Based on the assessment, your application will either be approved or declined.
Step 5: Review Your Offer and Receive Funds
If your affordability assessment is approved:
- You'll receive a credit offer in the Fido App.
- Review the credit amount, fees, repayment terms, and conditions.
- Accept the offer if you're happy to proceed.
Once accepted, the funds will be transferred directly to your bank account.
Important Information
Providing accurate information throughout the process helps ensure a faster and smoother application experience. Remember that the only way to apply for credit is through the Fido App (it's absolutely free). If you are still unsuccessful after several attempts, please contact Fido Customer Support for further assistance.